Frequently Asked Questions
Everything you need to know about shopping with moon+star.
What is your standard shipping timeframe?
We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Visit our Return Portal to start your request.
What materials do you use for your clothing?
At moon+star, we prioritize quality and sustainability. Our collections feature premium organic cotton, recycled polyester, and ethically sourced linen to ensure comfort and durability.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.